Returns & Warranty Policy

At Aukey Singapore, we stand behind the quality of our electronics with a hassle-free 14-day return policy and comprehensive warranty coverage for your peace of mind. If your product is defective or does not meet your expectations, we are committed to providing a swift resolution through exchange or refund.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verification & Approval

  Our technical team will review your request and may ask for photos or videos to verify the product's condition before issuing a Return Merchandise Authorization (RMA).

• 3.
  Secure Packaging

  Pack the item securely in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 4.
  Inspection & Resolution

  Once we receive and inspect your returned unit, we will process your replacement or issue a full refund to your original payment method within 5-7 business days.