Frequently Asked Questions
Everything you need to know about shopping with Aukey Singapore
Are the products sold on this site genuine Aukey items?
Yes, we are the official authorized distributor for Aukey in Singapore. All products are 100% authentic and come in original retail packaging.
How long does shipping take within Singapore?
Standard local delivery typically takes 2 to 4 business days. You will receive a tracking number via email once your order has been dispatched from our warehouse.
What is the warranty period for Aukey electronics?
Most Aukey products come with a 24-month local warranty against manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Do your power banks and chargers support fast charging?
Yes, our products feature advanced technologies such as GaNFast, Power Delivery (PD) 3.0, and Quick Charge 3.0 to ensure the fastest possible charging speeds for compatible devices.
What is your return and exchange policy?
We offer a 7-day return policy for items that are defective or incorrect upon arrival. The product must be in its original condition and packaging for the return to be processed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local payment options including PayNow and GrabPay.